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The Rise of the Robot Waiter: Extending the Job Characteristics Model in the Age of Automation
Nov
1

The Rise of the Robot Waiter: Extending the Job Characteristics Model in the Age of Automation

Join us for an engaging presentation by Dr. Lionel Robert, Professor of Information and Robotics at the University of Michigan, whose pioneering research explores the interplay between emerging technologies and workplace dynamics. Dr. Robert will discuss his recent work on the impact of service robots in industries like hospitality and dining, focusing on how these technologies reshape job design and employee experiences. Using the Job Characteristics Model (JCM) as a lens, his research reveals new dimensions of work, such as altered skill variety and task identity, and examines their effects on job satisfaction and performance. With insights drawn from extensive mixed-method studies, Dr. Robert provides a framework to understand and navigate the evolving roles of AI and robotics in the modern workplace.

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